Refund policy

RETURNS & REFUND POLICY

We stand behind every Purelap product. If you're not satisfied, we'll make it right.

RETURN WINDOW
30 days from delivery. If your product arrives damaged or defective, contact us within 7 days.

WHAT'S RETURNABLE
- Unopened products in original packaging: Full refund
- Opened/used products: Case-by-case basis (contact support)
- Defective products: Full refund or replacement

WHAT'S NOT RETURNABLE
- Filter subscriptions (consumed products)
- Custom or personalized items

HOW TO RETURN
1. Email contact@purelap.com.au with your order number and reason
2. We'll provide a return label
3. Ship back to us (prepaid)
4. Refund processed within 5 business days of receipt

DEFECTIVE PRODUCTS
If your product is defective:
- Contact us within 7 days with photos
- We'll send replacement or full refund immediately
- No return shipping required

FILTER SUBSCRIPTIONS
Filter subscriptions are non-refundable (consumable product). You can pause or cancel anytime. Paused subscriptions resume whenever you're ready.

QUESTIONS?
contact@purelap.com.au